We offer a 14 Day return policy on NON personalized items. If you receive an item that you are not satisfied with, You must email us within 14 Business Days to obtain a RETURN AUTHORIZATION number prior to returning the item. If you return the item without a RETURN AUTHORIZATION number, then the package will be rejected and returned to you and you will not receive a refund.
To be eligible for a return, your item must be in brand new condition, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. The customer will be responsible for the cost of return shipping and neither the original shipping fee nor the return shipping fee will be refunded to the customer.
When you order an item from us that needs to be personalized, we will design the item and will email you a proof of what it will look like before we make the finished product. When you receive the proof for your design, the proof will be in a computer generated design format. This means that the design and / or wording will be in black color. Just because the proof is in black does NOT mean that is how your final product will come out. See the items listing for more info as to what the final item will look like. If you are unsure of how it will come out, ASK before ordering.
We will make any changes necessary to make the item the way you want it. Once you give us the approval, we will go ahead and create your finished piece. IF you choose to bypass the PROOF process then you bear all responsibility in the way the product design turns out and will not be able to return the product if you do not like the final product.
PERSONALIZED items are NOT returnable for any reason unless there was a mistake on OUR part as far as design of your product based on the information you provided to us. If you provided the incorrect info originally in your order, then we will not be responsible for said errors. Again, if you do not choose to receive a PROOF of your design before the item is made, you bear sole responsibility that the item will turn out correctly and will not be able to return said item. If you give us approval on a proof that we send you and if you do not catch an error in the proof, then you will bear all responsibility for that error. The reason we send proofs prior to making an item is to give you a chance to review our work and make sure that we include your information in the correct way.
When shipping items back to us for a refund, we advise to make sure you package the item(s) well and suggest that you insure the package. If we receive a damaged item that was not insured, then you will not be entitled to a refund.
If you receive a DAMAGED item from us, you must notify us within 5 BUSINESS DAYS. If you do not notify us within that time frame, we reserve the right to refuse to replace / refund you for the damage. You must also keep any and all packing materials and cartons that the item came in for inspection by the shipping carrier if they request it. If you fail to do this, our claim may be denied by the shipping carrier and we will in turn deny your claim. We will advise you when you are able to dispose of said materials.
You can always contact us for any return question at email@example.com.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Again, original and return shipping fees are the sole responsibility of the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
IF YOU DO NOT AGREE WITH OUR RETURN POLICY, then please do not order from us. We try and make sure everyone is satisfied with their order, but we must also take steps to ensure that all parties (including us) are dealt with fairly. Thank you.
If you end up returning a package, please send the package to:
Blue Line Custom Creations - Returns
201 W. Genesee St., Suite 227
New York 13066