We will make any changes necessary to make the item the way you want it. Once you give us the approval, we will go ahead and create your finished piece. IF you choose to bypass the PROOF process then you bear all responsibility in the way the product design turns out and will not be able to return the product if you do not like the final product.
We offer a 14 Day return policy on NON personalized items. If you receive an item that you are not satisfied with, You must email us within 14 Business Days to obtain a RETURN AUTHORIZATION number prior to returning the item. If you return the item without a RETURN AUTHORIZATION number, then the package will be rejected and returned to you and you will not receive a refund.
PERSONALIZED items are NOT returnable for any reason unless there was a mistake on OUR part as far as design of your product based on the information you provided to us. If you provided the incorrect info originally in your order, then we will not be responsible for said errors. Again, if you do not choose to receive a PROOF of your design before the item is made, you bear sole responsibility that the item will turn out correctly and will not be able to return said item. If you give us approval on a proof that we send you and if you do not catch an error in the proof, then you will bear all responsibility for that error. The reason we send proofs prior to making an item is to give you a chance to review our work and make sure that we include your information in the correct way.
When shipping items back to us for a refund, we advise to make sure you package the item(s) well and suggest that you insure the package. If we receive a damaged item that was not insured, then you will not be entitled to a refund.
If you receive a DAMAGED item from us, you must notify us within 14 BUSINESS DAYS. If you do not notify us within that time frame, we reserve the right to refuse to replace / refund you for the damage. You must also keep any and all packing materials and cartons that the item came in for inspection by the shipping carrier if they request it. If you fail to do this, our claim may be denied by the shipping carrier and we will in turn deny your claim. We will advise you when you are able to dispose of said materials.
IF YOU DO NOT AGREE WITH OUR RETURN POLICY, then please do not order from us. We try and make sure everyone is satisfied with their order, but we must also take steps to ensure that all parties (including us) are dealt with fairly. Thank you.